Storage Surrey Quays Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Surrey Quays provides storage, removal, packing, handling and associated services. By making a booking, paying a deposit, placing goods into storage, or using any related services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm or company who requests or uses storage, removal or related services.
We, us and our mean Storage Surrey Quays.
Services means any storage, removal, packing, transport, handling, loading, unloading or other services we agree to provide.
Goods means the items you ask us to move, store or handle, including any packing materials you supply or request us to provide.
Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
We provide storage and removal services, including but not limited to collection and delivery of goods, transportation, handling, packing, short term and long term storage, and related services reasonably incidental to these activities.
All Services are provided subject to the availability of staff, vehicles and storage space. We reserve the right to refuse any booking or to decline to handle particular goods at our discretion where we consider it unsafe, unlawful, unsuitable or contrary to these Terms and Conditions.
3. Booking Process
All Services must be booked in advance. A booking may be made via our online forms or by direct arrangement with our representatives. When making a booking, you must provide accurate and complete information about:
1. The collection and delivery addresses where applicable.
2. The nature, approximate quantity and condition of the goods.
3. Any special access issues, including stairs, lifts, parking restrictions or limited access.
4. Any items that are fragile, high value or require special handling.
5. Any goods that may be subject to restrictions or prohibitions under these Terms and Conditions.
We may issue a written or electronic quotation or booking confirmation setting out the Services to be provided, the applicable charges and any specific conditions. The Contract is formed when you accept our quotation or when we confirm your booking, whichever occurs first.
We reserve the right to revise any quotation if information provided by you is incomplete, inaccurate or changes before or during the provision of the Services. Additional charges may apply where the work required is greater than reasonably anticipated based on the information you provided at the time of booking.
4. Payments and Charges
Our charges are based on the type of Services requested, the volume or weight of goods, the distance involved, the duration of storage, labour requirements and any additional services such as packing or the supply of materials.
We may require payment of a deposit at the time of booking. The amount of any deposit and the timing of payment will be notified to you in advance. Deposits are usually non refundable except as set out in the cancellation provisions below.
Unless otherwise agreed in writing:
1. For removals and one off services, payment of the full balance is due no later than the commencement of the Services.
2. For storage services, the first storage period must be paid in advance, and subsequent storage charges are payable in advance on the agreed billing date.
3. Additional charges for extra labour, waiting time, parking fees, tolls, congestion charges or similar costs incurred in carrying out the Services will be payable by you and may be charged at the time of service or added to your account.
We may suspend performance of the Services or deny access to stored goods if any sums due remain unpaid. We reserve the right to apply interest on overdue amounts at the statutory rate until payment is received in full.
You are responsible for all charges arising under the Contract, whether or not you are the owner of the goods. Where more than one person is named as the Customer, liability will be joint and several.
5. Cancellations, Amendments and Delays
You may cancel or amend your booking subject to the following terms.
1. For removals and transport services, if you cancel more than a reasonable minimum notice period before the scheduled service date, any deposit paid may be retained as a cancellation fee or credited at our discretion.
2. If you cancel within a short notice period or on the day of service, we may charge up to the full quoted amount to cover our costs, including staff and vehicle allocation.
3. For storage services, if you cancel before goods are moved into storage, our removal or collection charges may still apply if the booking is cancelled at short notice.
Any request to change the date, time or scope of Services is subject to availability. We will make reasonable efforts to accommodate changes but are under no obligation to do so. Changes may result in revised charges.
Where delays or cancellations arise due to factors beyond our reasonable control, including traffic, weather, accidents, industrial action, restrictions on access, or your failure to be available at the agreed time, we shall not be liable for any resulting loss or inconvenience. Additional waiting time or rearranged services may incur extra charges.
6. Use of Storage Facilities
Where we provide storage services, you acknowledge and agree that:
1. Storage space is allocated at our discretion and may be changed or rearranged by us for operational reasons.
2. Access to stored goods may be by appointment only and may be subject to reasonable notice, identification and security procedures.
3. We may move, stack or reposition your goods within the storage facility as we consider necessary, taking reasonable care in doing so.
4. Storage is provided for goods only. You may not live in, work from, or otherwise occupy any storage area as a residence or office.
5. You are responsible for ensuring that your contact details are kept up to date so that we can communicate regarding your account, renewals and any issues with your stored goods.
We may exercise a lien over goods in storage for any unpaid sums due. If amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell, dispose of or otherwise deal with the goods to recover outstanding charges and reasonable costs of sale or disposal. Any surplus proceeds after deduction of such charges and costs will be held for you.
7. Prohibited and Restricted Goods
You must not request us to move or store, and we may refuse to handle, any of the following goods.
1. Explosives, firearms, weapons or ammunition.
2. Flammable, hazardous, toxic or corrosive materials, including fuels, chemicals, gas cylinders and similar substances.
3. Perishable items, foodstuffs or living plants and animals.
4. Illegal items, contraband or goods obtained unlawfully.
5. Waste materials, including rubbished goods intended solely for disposal.
6. Cash, bullion, securities, precious stones, or extremely high value items unless specifically agreed in writing in advance.
7. Items that are likely to cause damage, infestation, contamination or nuisance to property or persons.
If prohibited or restricted goods are found among your goods, we may at our discretion remove, isolate, dispose of or hand them to the relevant authorities without notice and without liability to you. You will be responsible for any costs, losses, damages or penalties arising from your breach of this clause.
8. Waste Regulations and Disposal
We operate in accordance with applicable waste and environmental regulations. In relation to waste and disposal you agree that:
1. We are not a general waste collection service and will not remove household or commercial waste unless expressly agreed as part of a separate service.
2. Where we agree to remove unwanted items, we will do so in compliance with relevant regulations and may charge for transport, sorting and lawful disposal or recycling.
3. You must not leave waste or abandoned goods in our vehicles, at our premises or at any collection or delivery address without our prior agreement.
4. You remain legally responsible for any waste you cause to be generated. You agree to indemnify us for any fines, penalties, charges or claims arising from a breach of waste regulations attributable to your instructions or conduct.
5. Hazardous waste may only be removed or disposed of in accordance with specialist regulations and by prior written agreement. Additional charges will apply.
9. Customer Responsibilities
You are responsible for:
1. Ensuring that adequate and lawful parking, access and permissions are available at all relevant properties.
2. Obtaining any necessary permits or authorisations required for loading, unloading or storage of your goods.
3. Packing your goods safely and suitably where you choose to pack them yourself. We are not liable for damage resulting from inadequate or inappropriate packing carried out by you or third parties.
4. Notifying us of any fragile, delicate or high value items that require special care. Additional charges may apply for handling such items.
5. Being present, or ensuring a responsible representative is present, during collection and delivery to direct the placement of goods and to check items moved.
6. Checking that no goods are left behind or taken in error. We are not responsible for items left at the property unless specifically listed and agreed in writing.
10. Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage is, however, subject to the limitations set out in this clause.
We are not liable for loss, damage, deterioration or failure to deliver that arises from:
1. Your own act or omission or that of any third party not engaged by us.
2. Normal wear and tear, or the inherent nature of the goods, including susceptibility to damage due to their condition or packing.
3. Inadequate or unsuitable packing carried out by you or others on your behalf.
4. Changes in atmospheric conditions, humidity, vermin, infestation, or gradual deterioration while in storage, unless caused by our negligence.
5. Events beyond our reasonable control, including acts of God, fire, flood, storm, civil unrest, or restrictions on access.
Except where prohibited by law, our liability for damage to goods, whether in transit or storage, shall be limited to a fair and reasonable amount having regard to the value of the goods, any insurance arrangements and the charges paid for the Services. We are not liable for indirect, consequential or economic loss, including loss of profit, loss of use, loss of opportunity or emotional distress.
You are strongly advised to arrange suitable insurance cover for your goods during removal and storage. Where you request and we agree to arrange insurance on your behalf, such insurance will be subject to separate terms and conditions from the insurer. Our liability remains limited as set out in these Terms and Conditions.
11. Claims and Complaints
If you consider that we have caused loss or damage, you must notify us in writing as soon as reasonably possible, providing full details of the circumstances and the items affected.
1. For removals and transport, any visible loss or damage should be reported at the time of delivery or within a short, reasonable period thereafter.
2. For storage, any issue discovered on accessing or receiving your goods should be reported promptly.
We may request evidence of loss or damage, including photographs, receipts or valuations. We will investigate and respond within a reasonable timeframe. Your failure to notify us within a reasonable period may prejudice our ability to investigate and may affect any settlement.
12. Termination
Either party may terminate storage services by giving reasonable notice in writing, subject to any minimum storage period agreed. All charges up to the date of removal of goods from storage shall be payable in full.
We may terminate the Contract or suspend Services immediately if:
1. You fail to pay any sum due by the due date.
2. You breach any material provision of these Terms and Conditions.
3. We reasonably suspect that the goods or your use of the Services are unlawful or present a risk to persons, property or the environment.
Upon termination you must promptly arrange collection of your goods and settle all outstanding charges. If you fail to do so we may exercise our rights under the lien and disposal provisions in accordance with applicable law.
13. Data Protection and Privacy
We collect and process personal information necessary to provide the Services, manage your account, handle payments and meet legal obligations. We will store your information securely and will not share it with third parties except where required to perform the Services, process payments, comply with law or with your consent.
You have the right to request access to, correction of, or deletion of your personal information where appropriate under applicable data protection laws. Further details of our data handling practices may be provided separately.
14. Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking or renewal will apply to the relevant Services. Continued use of our Services following any updates indicates your acceptance of the revised terms.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we may also bring proceedings in any other jurisdiction where you are resident or have assets, where permitted by law.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us and supersede any prior understandings, representations or arrangements relating to the Services.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract the performance of the Services in whole or in part, provided that we remain responsible for the proper performance of the Contract.
