Storage Surrey Quays Accessibility Statement
Storage Surrey Quays is committed to providing a website and online booking experience that is accessible to the widest possible audience, including disabled users and people using assistive technologies. This Accessibility Statement explains the measures we take to improve digital accessibility for customers looking for secure storage in the Surrey Quays area, what standards we aim to meet, and how you can contact us with any accessibility requests or feedback.
Our Accessibility Commitment
We aim to make the Storage Surrey Quays website easy to use, understand, and navigate for all visitors. Our goal is to align our website with the Web Content Accessibility Guidelines version 2.1, at the AA conformance level. These guidelines help make web content more accessible for people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments, while also improving usability for everyone.
We continue to review our site regularly to identify and address accessibility issues so that customers can research, compare, and book storage in Surrey Quays with confidence.
WCAG 2.1 AA Compliance Efforts
We work towards WCAG 2.1 AA compliance by focusing on key principles of accessibility: ensuring content is perceivable, operable, understandable, and robust. In practice, this includes using clear headings, consistent navigation, and readable text for all core information about our storage units, prices, and services.
We also seek to provide sufficient colour contrast between text and background, avoid relying on colour alone to convey information, and use scalable text to support users who adjust font sizes or zoom settings when reviewing Storage Surrey Quays options online.
Screen-Reader and Assistive Technology Support
The Storage Surrey Quays website is designed to work with common screen-readers and other assistive technologies. We aim to use well-structured HTML so that headings, paragraphs, and form fields are announced correctly, allowing users to understand pricing, unit sizes, and security information about our Surrey Quays storage facility.
We aim to provide descriptive alternative text for important images, such as photos of the storage facility or diagrams of unit layouts, so that users who cannot see these images can still understand their purpose. Where images are decorative and add no essential meaning, we work to ensure they do not interfere with screen-reader navigation.
Keyboard Navigation
We aim to ensure that all key functionality, including browsing storage options, checking availability, and managing account details, can be accessed using a keyboard alone. Users should be able to move through navigation menus, forms, and interactive elements using the Tab, Shift plus Tab, Enter, and arrow keys.
Where possible, we maintain a visible focus indicator so that keyboard users can clearly see which element is currently selected when exploring Storage Surrey Quays services. We avoid using keyboard traps, and work to ensure that users can navigate forwards and backwards through the page in a logical order.
Ongoing Improvements for Accessible Storage Surrey Quays
Digital accessibility is an ongoing process. As we update information about our Surrey Quays storage units, opening hours, and customer services, we also review the impact of these changes on accessibility. We aim to test new features and layouts with accessibility in mind and to respond to user feedback where improvements are needed.
Our intention is that customers looking for practical and accessible storage in Surrey Quays can find, understand, and act on the information they need, regardless of the device or assistive technology they use.
Contact for Accessibility Requests and Feedback
If you experience any difficulty using the Storage Surrey Quays website, notice an accessibility issue, or need information about our storage services in an alternative format, we encourage you to contact us. You may write to our customer support team or visit us in person at our Surrey Quays location to discuss your requirements.
When contacting us with an accessibility request, please describe the issue you encountered, the page or section involved, and the technology you were using, such as your browser, device, or assistive tools. This information helps us investigate the problem and work towards a suitable solution.
We take accessibility feedback seriously and will do our best to respond promptly. Our aim is to make the Storage Surrey Quays experience as accessible and inclusive as possible for every customer.




