Surreyquays Storage Terms and Conditions

These Terms and Conditions set out the basis on which Surreyquays Storage provides storage and related services to customers in the UK. By making a booking, using a storage unit, or allowing goods to be stored with us, you agree to comply with these terms in full. They are intended to create a clear and fair agreement between the customer and the storage provider, covering the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the legal framework that applies to the service. For the purposes of these terms, references to “we”, “us” and “our” mean the storage operator, and references to “you” and “your” mean the customer or any person authorised to act on the customer’s behalf. These terms apply to all Surreyquays storage services unless we state otherwise in writing.

The storage agreement begins when a booking is accepted by us, whether the booking is made online, by telephone, or through any other approved method. You must provide accurate and complete information when reserving a unit or arranging a storage service, including your name, contact details, billing information, and any details required for identification or access control. We may refuse or delay a booking where information is incomplete, appears false, or suggests that the proposed use would be unlawful, unsafe, or outside the scope of the service. A booking is only confirmed when we issue an acceptance notice or otherwise confirm the reservation in writing. Until that point, no contract is formed and availability is not guaranteed.

By placing a booking, you confirm that you have the legal right to store the goods you bring to our premises and that the items are not owned by another person unless you are authorised to act for that person. You also confirm that the goods are fit for storage, packaged appropriately, and do not include prohibited or restricted items. We may require evidence of identity, proof of address, business registration details, or additional verification before allowing access to a unit. If a booking is made on behalf of a company, partnership, charity, or other organisation, the person making the booking confirms that they have authority to bind that organisation to these terms.

All fees must be paid in accordance with the price and billing schedule notified at the time of booking or as updated by us in writing. Unless stated otherwise, charges are payable in advance and on a recurring basis for each storage period. Payment may be made by the methods we accept from time to time, and you are responsible for ensuring that payment reaches us on time and in full. Failure to pay may result in late fees, suspension of access, termination of the agreement, sale or disposal of stored goods where permitted by law, and recovery of outstanding amounts, administration charges, and related costs. We may change our prices by giving reasonable notice, and any revised charges will apply from the next billing period unless otherwise agreed.

Where a deposit, reservation fee, or security payment is required, it will be stated at the point of booking. Such amounts may be used to cover unpaid fees, damage, cleaning, missing keys, lock replacement, or other sums you owe under the storage agreement. If your payment card expires, is cancelled, or is declined, you remain responsible for the debt and must provide alternative payment promptly. You must keep your billing details up to date. We are not obliged to provide access to the unit while any payment is overdue, and we may exercise a lien or other lawful right over stored goods to secure payment where permitted under applicable law. Any payment made after the due date may first be allocated to interest, charges, and arrears before being applied to future rent.

We may also charge for additional services, including but not limited to access outside standard hours where offered, lock cutting, unit cleaning, waste removal, handling of abandoned items, special security measures, or administrative work arising from your breach of contract. Any such charges will be reasonable and may be invoiced separately. If a payment is reversed, charged back, or cancelled after services have been provided, you must reimburse us immediately and provide supporting information if requested. Nothing in these terms prevents us from pursuing lawful recovery action if amounts remain unpaid. Surreyquays storage services are provided on the basis that payment is made promptly and without deduction except where required by law.

You may cancel a booking before the agreed start date by giving notice in the manner stated at the time of reservation. Any cancellation rights depend on whether the service has already started, whether a unit has been allocated, and whether any non-refundable fee was clearly identified in advance. If you cancel within a period where statutory consumer cancellation rights apply, those rights will be handled in line with UK consumer law. However, once you have taken possession of a unit, moved goods in, or otherwise commenced use of the service, you may still be liable for charges up to the date of termination and for any additional sums due under these terms. Refunds, if any, will be processed after deducting reasonable amounts already incurred.

Either party may end the agreement by giving notice in accordance with the agreed billing cycle or the notice period stated in your booking terms. When the agreement ends, you must remove all goods, clear the unit, return all keys, passes, and access devices, and leave the space clean and empty. If goods are left behind after termination, we may treat them as abandoned where permitted by law and may charge for storage, removal, or disposal. You remain responsible for any loss or damage caused by delayed vacating of the unit. If we end the agreement because of a serious breach, unlawful use, non-payment, or safety concerns, you may be required to remove goods immediately or within a specified short period. In some cases, we may lock the unit, restrict access, or take other reasonable steps to secure the premises.

We reserve the right to suspend or terminate access without liability where continued use would breach law, risk safety, or interfere with the operation of the site. This includes situations where you store prohibited goods, fail to maintain insurance if required, ignore site rules, or engage in conduct that disrupts other customers or staff. Termination does not affect any rights or obligations that arose before the end date, including unpaid charges, indemnities, and claims for damage. Any notice we give may be sent electronically or by another reasonable method to the contact details you have provided. It is your responsibility to ensure that those details remain accurate throughout the period of storage.

Surreyquays Storage provides secure space for storing goods, but you remain responsible for the nature, value, packaging, and condition of the items you place in storage. Unless we expressly agree otherwise in writing, we do not act as a bailee, warehouseman, carrier, or insurer of your goods. You must ensure that items are suitable for storage and protected from damage caused by moisture, temperature change, pests, poor packaging, inherent vice, or deterioration over time. We are not responsible for loss arising from the inherent characteristics of the goods themselves, including rusting, warping, mould, corrosion, or spoilage, where such loss is not caused by our negligence. You should keep an inventory of stored items and maintain your own insurance for full replacement value if needed.

To the fullest extent permitted by law, we are not liable for loss or damage unless caused directly by our proven negligence or wilful misconduct. Where liability cannot be excluded, our responsibility will be limited to the lesser of the actual loss suffered and the amount recoverable under any applicable mandatory legal limit or insurance cover we have expressly agreed to provide in writing. We will not be liable for indirect or consequential loss, loss of profit, business interruption, loss of opportunity, or loss arising from your failure to comply with these terms. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. This limitation applies to the whole of the Surreyquays storage agreement and any related services.

You must not store any item that is dangerous, illegal, stolen, counterfeit, toxic, flammable, explosive, perishable, contaminated, or likely to cause harm, nuisance, or environmental damage. You must not use the unit as living accommodation, for business activities that create excessive risk, or for any purpose requiring a licence or permit unless such licence has been obtained and disclosed to us in advance. We may inspect a unit where we reasonably believe there is a risk to safety, legality, or the security of the site, although we are not obliged to monitor the contents of your unit. If we discover prohibited goods, we may take immediate steps to protect people and property, including notifying the authorities, isolating the unit, or removing the items at your cost where lawful.

It is your duty to ensure that the unit is locked properly when not in use and that only authorised persons have access. You are responsible for all activity carried out using your keys, codes, or access credentials, whether or not such activity is authorised by you. You must report any lost, stolen, or compromised access device immediately. We may replace locks or reset access systems for security reasons and charge you a reasonable fee where the need arises from your actions or omissions. You must not alter the unit, install fixtures, make structural changes, or store items in a way that blocks access routes, fire equipment, or emergency exits. If you damage the unit or other property, you are liable for the cost of repair or replacement, subject to fair wear and tear. Any insurance arranged by you should note the value of the goods and any special risks, and you should disclose any material change in the stored items promptly.

The customer also agrees to indemnify us against claims, losses, liabilities, costs, and expenses arising from your breach of these terms, your unlawful acts, the nature of your goods, or the acts of anyone you permit to use the unit. This indemnity covers, for example, third-party claims caused by dangerous goods, contamination, unpaid removal costs, or damage caused by overloading or misuse of the facility. We will act reasonably in seeking to mitigate loss and will not recover amounts that are not fairly attributable to your conduct. If we are required to make any payment to a third party because of your breach, you must reimburse us promptly on demand. These obligations survive termination of the storage arrangement and continue for as long as any claim may be brought.

We may transfer or subcontract parts of our service where this is necessary for the operation of the business, provided that your rights under these terms are not materially reduced. Any waiver of our rights must be in writing and limited to the specific occasion stated. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force. No failure or delay by us in enforcing a right will amount to a waiver of that right. These terms represent the full agreement between you and us regarding the storage service, replacing any prior discussions or understandings unless expressly incorporated in writing. Each customer is responsible for reading the contract carefully before agreeing to storage.

You must comply with all applicable waste regulations when using the service. Waste, rubbish, abandoned packaging, broken furniture, electrical items, paint, chemicals, oils, batteries, gas cylinders, tyres, and similar materials must not be left in the unit unless specifically accepted by us in writing and lawfully permitted. The storage service is not a disposal facility, and you must remove all waste generated by packing, unpacking, or moving goods in and out of the unit. If you leave waste behind, we may arrange removal, recycling, treatment, or disposal and charge you all associated costs, including any specialist handling fees. Hazardous or regulated waste may only be handled by appropriately authorised persons and must be declared in advance where relevant. You are responsible for ensuring that your goods and any waste connected with them are packaged, labelled, and transported in compliance with environmental law.

You must not discharge liquids, dust, or contaminants onto the premises or into drains, and you must prevent pests, odours, and infestations caused by your goods or packaging. If your goods leak, emit fumes, or present a contamination risk, we may take immediate steps to contain the issue and recover the cost from you. You must follow any reasonable instructions we give in relation to recycling, disposal, segregation, or the handling of waste materials. Where local authority, environmental, or health and safety rules require certain methods of disposal, you are solely responsible for compliance. Failure to comply may lead to access being suspended or the agreement being terminated. Any fines, remediation costs, or claims arising from your breach of waste rules will be your responsibility unless caused by our direct fault. These rules apply equally to Surreyquays Storage customers using short-term or longer-term arrangements.

These Terms and Conditions and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another part of the UK. If you are a consumer, nothing in these terms affects your statutory rights. If any dispute arises, both parties should first try to resolve it in good faith and in a timely manner. However, if no resolution is reached, either party may pursue legal remedies in the appropriate court. A reference to “law” in these terms includes legislation, regulations, and binding legal requirements as amended from time to time.